Refund & Cancellation Policy
Last updated: 24 July 2026
Our Approach
At Emotionally Me Academy, we aim to be fair, transparent and straightforward. We understand that circumstances change, and we want this policy to clearly explain your rights and our approach to refunds and cancellations.
Membership Subscriptions
Membership subscriptions are billed in advance on a recurring basis (monthly or annually, depending on the plan selected). Your subscription continues until cancelled.
Cancelling Your Membership
You may cancel your membership at any time through your account settings or by contacting support@emotionallymeacademy.com. Cancellation prevents future renewal charges. Unless required by law, cancelling does not entitle you to a refund for the current billing period, and you will continue to have access until that period ends.
Digital Products
Many of our products are supplied digitally and are available immediately after purchase. Under UK consumer law, your right to cancel certain digital purchases may end once you have requested immediate access to the content and acknowledged that your cancellation rights will be affected. Where this applies, refunds are normally not available after access has been granted.
When We May Offer a Refund
We may consider a refund where: a duplicate payment has been taken; a technical fault prevented reasonable access to purchased content and could not be resolved within a reasonable time; or we are otherwise required to provide a refund under applicable consumer law. Each request will be reviewed fairly on its own circumstances.
Requesting a Refund
To request a refund, please email support@emotionallymeacademy.com with your name, the email address associated with your account, the date of purchase and a brief explanation of the issue. We aim to respond as quickly as possible.
Our Commitment
If you experience a genuine problem with your membership or purchase, please contact us before raising a dispute with your payment provider. We will always aim to resolve issues fairly and respectfully.
Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. The latest version will always be published on our website.